Blockchain is one of the exciting and emerging technologies today. In 2015, if we asked people, “what is blockchain?”, most would answer, “Isn’t it related to bitcoin?” Yes, Blockchain is the technology behind bitcoin, but it can do so much more, which is now becoming clear.

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Report by Expanded Ramblings states that blockchain has the potential for reducing bank infrastructure costs by 30 percent, which will save almost $8-12 billion annually.

The complexity of banking processes and the relative ability of blockchain technology to generate the same results effortlessly has led the telecom operators to leverage the blockchain movement using the mobile payment solutions for revenue generation.

Although there is a lot of potential for blockchain in the banking sector, the underlying penetration issues of banking services in emerging markets have created hurdles.

Banking in Emerging Economies

Many emerging economies face multiple hurdles on the way to the digital transformation of banking services:

  • Underdeveloped technology due to smaller markets
  • Weak infrastructure development due to underdeveloped payment systems, customer credit data, telecom and internet coverage
  • Low penetration of banking services due to cash dominant transactions
  • Low income and financial literacy levels

Although a mobile dominance is seen in these emerging markets, banking is not well connected. Banks can easily capitalise the mobile dominance in such markets to leverage their services in a better manner. Providing banking and mobile payment solutions can ensure better banking penetration.

Figure 1: Mobile-Only users by Country

Source: Global Web Index

The current banking infrastructure needs are an expensive affair. The solution here for banks is to use the blockchain technology because of the myriad compelling benefits it can offer in the markets coupled with an abundance of mobile users.

Where does Blockchain fit in?

Blockchain technology will bring un-banked and under-banked consumers into the financial mainstream by allowing them to perform multiple financial transactions through their mobile phones. Such mobile payment solutions include the domestic and international money transfer, bill payments, merchant payments, bulk payments, ticketing, savings, loans and insurance.

This step is bound to help bring the financially underserved into the formal financial mainstream. It has the potential for the banks and telecom operators to monetise this new untapped segment and create long-term loyalty with existing ones.

Telecom frauds have cost almost over USD 38 billion to the operators each year. Blockchain technology has the potential to mitigate “roaming fraud” and “identity fraud” for telecom operators.

Banks are vigorously investigating various use cases to determine the use of blockchain to achieve cost benefits. The most prevalent use case that the banks are deploying is the intra-bank cross-border transfers. Cross-border remittances, inter-bank cross-border transfers, and corporate payments are a secondary focus of the mobile payment solutions.

Some of the significant blockchain benefits in cross-border remittances include:

  • Lower administrative costs
  • Lower frictional costs
  • Shorter settlement time
  • Error reduction
  • New revenue opportunities

Blockchain Application… A Challenging Road?

Blockchain technology has the potential to revolutionise financial transactions, but service providers will have to overcome several challenges in order to experience the benefits, according to industry experts.

Security, Always a Concern!

The most critical challenge remains in data storage. The disadvantage here is that data needs to be stored somewhere, and that place remains a point of vulnerability. If someone made a change they were not permitted to make; we would only know there was a problem or inconsistency in the data and nothing more.

People’s Love for Incentive-Based Services!

Some mobile apps with payment features have successfully tied together their loyalty programs and point redemption with the users. It is seen that most mobile payment services and wallets not offering enough added value, face a hesitant attitude from the customers. The challenge here is how blockchain will create interest amongst these hesitant customers amidst the vast array of mobile apps with payment features.

Ingrained Behavior…Tough to Change!

Even for mobile pay enthusiasts, reaching for the phone instead of the wallet isn’t an automatic reflex. Consumers simply forget to pay with their mobile devices. Paying with smartphones or other devices simply isn’t an ingrained consumer behaviour, and hence blockchain adoption in mobile financial services will see a slow growth in the initial years.

Scalability Remains an Issue!

While blockchain technology offers unique benefits, it is not a platform built and mature enough to handle financial demands in areas such as scalability, latency, interoperability and analytics. In addition, the technology details and components are yet to be hardened at scale.

What does the Future Hold?

As the future blockchain market expected to be worth $20 billion by 2024 (Expanded ramblings), the mobile financial services may find this lucrative enough to create inroads and build additional revenue streams.

Integrated Reward Based System?

Mobile payments will touch new heights by better understanding consumer requirements and offer tailored-services based on that information. Rewards are the biggest reason why prefer ‘Credit Card’ over other modes of payment. Similarly, the bitcoin technology may see a reward based innovative implementation in the mobile financial service category to win customer loyalty.

Vital Role in KYC!

The fast growth of smartphones has opened up a new channel of communication in mobile financial services. In addition to the instant access to their accounts and portfolios, consumers also want to be able to trade and monitor daily financial movements. Another issue that customers hate is filling up the KYC form for each new financial service provider. Blockchain can play a vital role here. This technology will allow multiple parties to have simultaneous access to a constantly updated digital ledger. Thus, by allowing independent verification of one client by any financial service provider, the information will be stored permanently and can be accessed by another provider, so the KYC process wouldn’t have to start over again.

Flourishing Smart Contracts

‘Smart Contracts’ will receive a boom due to blockchain application in mobile financial services. This will be done by executing a code when two parties enter their respective keys, which will, in turn, execute a specific financial transaction.

Capturing the Payment Services

The biggest application will be seen in payment services. Currently, there are a lot of intermediaries in the payment processing system, but blockchain would eliminate the need for a lot of them. It would enable higher security and lower costs to process payments.

Initiative in Social Security System

An example of a blockchain initiative in China relates to its social security system (As per Gartner report). The initiative facilitates lowers transaction costs and trade in the investment and management of social security funds. This will see a widespread adoption in other parts as well since blockchain technology allows parties to carry out direct transactions without using an intermediary, costs can be reduced, and people can share reliable information using distributed ledgers.

Conclusion

Blockchain offers a compelling vision of a possible future because the code describes both a regulatory and an economic system.

A new decentralised financial system made possible with blockchain could help in removing the layers of intermediation and ultimately insure against risks. The early commercialisation of technology can alter the outcomes by opening up the possibility for different types of financial products.

Early adoption will also open the financial system to people who are currently excluded, thus lowering the entry barriers and enabling greater competition. The ultimate beneficiary of this development is going to be the end consumer. However, the success of this technology depends very much on the mass adaption of a single blockchain network.