As you may know, virtual phone numbers are one of the leading ways that businesses can get in touch with customers from around the world. Virtual phone numbers work by instantly routing inbound calls to a phone number located anywhere in the world. Vice versa, your business can reach customers in any country of your choosing by using the power of virtual phone numbers with “outbound calling.” Despite this, do you know how virtual phone numbers with call forwarding can impact your business? In this article, we’ll take a look at a number of ways that call forwarding from virtual phone numbers can benefit your business and stay competitive.
Accommodating a Wider Audience
When your organization is open for business, customers appreciate it. Considering that we’re now living in the fast-paced 21st century and a globalized economy, businesses have to run 24/7 in order to accommodate prospective customers at all hours. After all, who has time to wait for a business to open its doors or only call during hours of operation?
With, you can open up lines of communication to wider audiences. Consider that your business is only open from 9:00 am – 5:00 pm EST in New York, what about the hours afterward? Are customers in other timezones out of luck? Not if you use call forwarding to route calls to an outsourced call center located in an area (i.e. India, the Philippines) that can process these calls accordingly.
Another way that call forwarding can widen your potential audience is by helping bypass some of the restrictions from service providers. For some callers, they may not be able to call out of their country at all, or they might be charged exorbitant long-distance fees just for the privilege of contacting your business. With call forwarding, customers can reach your business just as they would any other local number. There are no restrictions and virtual phone numbers are indistinguishable from “normal” phone numbers, with the same country code, area/region, and number schemes that your customer base is familiar with.
Related to the previous point, virtual phone numbers come in a variety of types — including toll free numbers and ITFS numbers, which are toll free numbers that can work across the borders of countries. By using a toll free number, your customer instantly recognizes that your business is serious about doing legitimate business in new markets. After all, think of all the professional organizations that you regularly do business with; banks, governments organizations, high-volume customer service departments of large corporations, and so forth. What they all have in common is that they offer toll free numbers to the public, which automatically creates a sense of trust and authenticity in your brand in the marketplace.
Expanding Your Business Presence in a Cost-Effective Manner
Because we live in the fast-paced 21st century, the way that business is conducted has changed since new technology has improved functions in every way. In no manner is this more apparent than in the telecommunications industry, especially in regards to VoIP (“Voice over Internet Protocol”) and cloud-computing. Both of these developments comprise how virtual phone numbers function, but they also hold a valuable benefit — they are a cost-effective business expansion.
The easiest way to understand how call forwarding can impact your business is to consider the alternative: establishing a physical presence in a new region or country. A physical presence typically requires significant capital, time, and resources invested — all before the doors of a branch office are finally open to the public. With virtual phone numbers, you can instantly tap into a market without traditional barriers to entry and substantially less cost.
Depending on which service provider that you choose, such as, you may have access to add-ons and extended functionalities that can open up new opportunities for your business. This includes the aforementioned “outbound calling” add-on, which allows businesses to call customers with a legitimate phone number on their caller ID (not a series of unintelligible digits and letters). Then there’s “call recording,” which allows businesses to record and store calls between its staff and customer. Not only is call recording useful for ensuring that your customer service is as best as it can be, but it also can aid your business in conforming to international regulatory organizations for such industries as banking and finance.