Being able tohas to offer, which is quite a technical thing. The person is struggling to understand the notion of what exactly that is and why it is important. Maybe you could explain the idea in terms of travel. When you want to go around the world, you need a place to leave all your things. So you find a big warehouse that is safe and secure but allows you access when you need it and ensures your things are safe when you are not there – alongside everybody else’s things stored on the same site but in their own dedicated space. Suddenly the technical concept, translated into everyday language, might make a whole lot more sense.
A wise person once said that humans have one mouth and two ears and should be used in this ratio. All too seldom, this is not the case. And it must be stressed that if you don’t listen, you absolutely cannot communicate effectively because you are essentially talking in a vacuum.
See the other point of view
You cannot ever accuse a person of failing to see your point of view if you don’t see theirs. Seeing another person’s point of view doesn’t necessarily mean agreeing with it. Still, until you can put yourself in their place, you will never truly be able to empathize or provide the right kind of solutions or answers to their needs.
Effective communicators talk to people, not at them. This is very important, and you will quickly discover that you will get far better responses and better results if you engage in a conversational, non-hierarchical way. Doing so allows for a great two-way flow of ideas and thoughts and leaves both parties feeling involved and invested in everything that is said.