Computer forensics is the practice of collecting, analyzing and reporting on digital information in a way that is legally admissible. It can be used in the detection and prevention of crime and in any dispute where evidence is stored digitally. Computer forensics has comparable examination stages to other forensic disciplines and faces similar issues.
About this guide
This guide discusses from a neutral perspective. It is not linked to particular legislation or intended to promote a particular company or product and is not written in the bias of either law enforcement or commercial computer forensics. It is aimed at a non-technical audience and provides a high-level view of computer forensics. This guide uses the term “computer”, but the concepts apply to any device capable of storing digital information. Where methodologies have been mentioned they are provided as examples only and do not constitute recommendations or advice. Copying and publishing the whole or part of this article is licensed solely under the terms of the Creative Commons – Attribution Non-Commercial 3.0 license
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Uses of computer forensics
There are few areas of crime or dispute where computer forensics cannot be applied. Law enforcement agencies have been among the earliest and heaviest users of computer forensics and consequently have often been at the forefront of developments in the field. Computers may constitute a ‘scene of a crime’, for example with hacking [ 1] or denial of service attacks  or they may hold evidence in the form of emails, internet history, documents or other files relevant to crimes such as murder, kidnap, fraud and drug trafficking. It is not just the content of emails, documents and other files which may be of interest to investigators but also the ‘meta-data’  associated with those files. A computer forensic examination may reveal when a document first appeared on a computer, when it was last edited when it was last saved or printed and which user carried out these actions.
More recently, commercial organizations have used computer forensics to their benefit in a variety of cases such as;
- Intellectual Property theft
- Industrial espionage
- Employment disputes
- Fraud investigations
- Matrimonial issues
- Bankruptcy Investigations
- Inappropriate email and internet use in the workplace
- Regulatory compliance
For evidence to be admissible, it must be reliable and not prejudicial, meaning that at all stages of this process admissibility should be at the forefront of a computer forensic examiner’s mind. One set of guidelines which has been widely accepted to assist in this is the Association of Chief Police Officers Good Practice Guide for Computer-Based Electronic Evidence or ACPO Guide for short. Although the ACPO Guide is aimed at United Kingdom law enforcement its main principles are applicable to all computer forensics in whatever legislature. The four main principles from this guide have been reproduced below (with references to law enforcement removed):
- No action should change data held on a computer or storage media which may be subsequently relied upon in court.
- In circumstances where a person finds it necessary to access original data held on a computer or storage media, that person must be competent to do so and be able to give evidence explaining the relevance and the implications of their actions.
- An audit trail or another record of all processes applied to computer-based electronic evidence should be created and preserved. An independent third-party should be able to examine those processes and achieve the same result.
- The person in charge of the investigation has overall responsibility for ensuring that the law and these principles are adhered to.
In summary, no changes should be made to the original, however, if access/changes are necessary the examiner must know what they are doing and to record their actions.
Principle 2 above may raise the question: In what situation would changes to a suspect’s computer by a computer forensic examiner be necessary? Traditionally, the computer forensic examiner would make a copy (or acquire) information from a device which is turned off. A write-blocker would be used to make an exact bit for bit copy  of the original storage medium. The examiner would work then from this copy, leaving the original demonstrably unchanged.
However, sometimes it is not possible or desirable to switch a computer off. It may not be possible to switch a computer off if doing so would result in considerable financial or other loss for the owner. It may not be desirable to switch a computer off if doing so would mean that potentially valuable evidence may be lost. In both these circumstances, the computer forensic examiner would need to carry out a ‘live acquisition’ which would involve running a small program on the suspect computer in order to copy (or acquire) the data to the examiner’s hard drive.
By running such a program and attaching a destination drive to the suspect computer, the examiner will make changes and/or additions to the state of the computer which were not present in his actions. Such actions would remain admissible as long as the examiner recorded their actions, was aware of their impact and was able to explain their actions.
Stages of an examination
For the purposes of this article, the examination process has been divided into six stages. Although they are presented in their usual chronological order, it is necessary during an examination to be flexible. For example, during the analysis stage, the examiner may find a new lead which would warrant further computers being examined and would mean a return to the evaluation stage.
Forensic readiness is an important and occasionally overlooked stage in the examination process. In commercial computer forensics it can include educating clients about system preparedness; for example, forensic examinations will provide stronger evidence if a server or computer’s built-in auditing and logging systems are all switched on. For examiners there are many areas where prior organisation can help, including training, regular testing and verification of software and equipment, familiarity with legislation, dealing with unexpected issues (e.g., what to do if child pornography is present during a commercial job) and ensuring that your on-site acquisition kit is complete and in working order.
The evaluation stage includes the receiving of clear instructions, risk analysis and allocation of roles and resources. Risk analysis for law enforcement may include an assessment of the likelihood of physical threat on entering a suspect’s property and how best to deal with it. Commercial organizations also need to be aware of health and safety issues, while their evaluation would also cover reputational and financial risks of accepting a particular project.
The main part of the collection stage, acquisition, has been introduced above. If the acquisition is to be carried out on-site rather than in a computer forensic laboratory then this stage would include identifying, securing and documenting the scene. Interviews or meetings with personnel who may hold information which could be relevant to the examination (which could include the end users of the computer, and the manager and person responsible for providing computer services) would usually be carried out at this stage. The ‘bagging and tagging’ audit trail would start here by selling any materials in unique tamper-evident bags. Consideration also needs to be given to securely and safely transporting the material to the examiner’s laboratory.
Analysis depends on the specifics of each job. The examiner usually provides feedback to the client during analysis and from this dialogue, the analysis may take a different path or be narrowed to specific areas. The analysis must be accurate, thorough, impartial, recorded, repeatable and completed within the timescales available and resources allocated. There are myriad tools available for computer forensics analysis. It is our opinion that the examiner should use any tool they feel comfortable with as long as they can justify their choice. The main requirements of a computer forensic tool are that it does what it is meant to do and the only way for examiners to be sure of this is for them to regularly test and calibrate the tools they use before analysis takes place. Dual-tool verification can confirm result integrity during analysis (if with the tool ‘A’ the examiner finds artifact ‘X’ at location ‘Y’, then tool ‘B’ should replicate these results.)
This stage usually involves the examiner producing a structured report on their findings, addressing the points in the initial instructions along with any subsequent instructions. It would also cover any other information which the examiner deems relevant to the investigation. The report must be written with the end reader in mind; in many cases the reader of the report will be non-technical, so the terminology should acknowledge this. The examiner should also be prepared to participate in meetings or telephone conferences to discuss and elaborate on the report.
Along with the readiness stage, the review stage is often overlooked or disregarded. This may be due to the perceived costs of doing work that is not billable, or the need ‘to get on with the next job’. However, a review stage incorporated into each examination can help save money and raise the level of quality by making future examinations more efficient and time effective. A review of an examination can be simple, quick and can begin during any of the above stages. It may include a basic ‘what went wrong and how can this be improved’ and a ‘what went well and how can it be incorporated into future examinations’. Feedback from the instructing party should also be sought. Any lessons learned from this stage should be applied to the next examination and fed into the readiness stage.
Issues facing computer forensics
The issues facing computer forensics examiners can be broken down into three broad categories: technical, legal and administrative.
Encryption – Encrypted files or hard drives can be impossible for investigators to view without the correct key or password. Examiners should consider that the key or password may be stored elsewhere on the computer or on another computer which the suspect has had access to. It could also reside in the volatile memory of a computer (known as RAM  which is usually lost on computer shut-down; another reason to consider using live acquisition techniques as outlined above.
Increasing storage space – Storage media holds ever greater amounts of data which for the examiner means that their analysis computers need to have sufficient processing power and available storage to efficiently deal with searching and analyzing enormous amounts of data.
New technologies – Computing is an ever-changing area, with new hardware, software and operating systems being constantly produced. No single computer forensic examiner can be an expert in all areas, though they may frequently be expected to analyze something which they haven’t dealt with before. In order to deal with this situation, the examiner should be prepared and able to test and experiment with the behavior of new technologies. Networking and sharing knowledge with other computer forensic examiners is also very useful in this respect as it’s likely someone else may have already encountered the same issue.
Anti-forensics – Anti-forensics is the practice of attempting to thwart computer forensic analysis. This may include encryption, the over-writing of data to make it unrecoverable, the modification of files’ meta-data and file obfuscation (disguising files). As with encryption above, the evidence that such methods have been used may be stored elsewhere on the computer or on another computer which the suspect has had access to. In our experience, it is very rare to see anti-forensics tools used correctly and frequently enough to totally obscure either their presence or the presence of the evidence they were used to hide.