How Technology can Help Improve Patient Experience in Hospitals?

In the medical services industry, managing paper-based records is a huge hassle. This plays a huge role in affecting patient experiences everywhere. It is a two sided spear, in the sense thaat you are required to be up-to-date on a number of things, while the complexity and the sheer volume of things to be considered is on the rise.


Technology, can be a boon for GPs by helping with the billing and scheduling components of a medical practice in the form of a medical practice software.

Medical practice management software, abbreviated popularly as PMS tries to streamline all the processes involved in running a successful medical practice. PMS solutions deal with scheduling and help to reduce inefficiencies and ambiguities while dealing with insurance.

This makes billing a lot more easier and provides a better overall healthcare experience. One game changing advantage over manual record keeping is that, records are now digitally searchable.

PMS solutions play an important role in helping improve patient-doctor relationships. When using PMS solutions, doctors can focus on doing what they do best without being distracted by the business end of running a hospital. Let us take a deeper look at how PMS saves time and money for a medical practice and improves patient experience as an end result.

1. The reception staff or certified insurance personnel can now access patient insurance info by just scanning appropriate insurance cards.

2. Complexity of language in insurance policies, is no more an issue. A PMS solution will remove ambiguity of any sorts and you can verify bill information electronically almost instantaneously.

3. Patients can now understand the benefits of their insurance policy easily. A PMS system can calculate the open balance and how much a patient owes at the end of the day without any confusion.

4. Difficulties for the medical professional with regard to the policies are also removed. Doctors can now easily figure out if an insurance policy will take care of a procedure before recommending it, easily.

5. PMS solutions can also help with automated claim resubmission. This will save so much time and effort.

How can Medical Practice Management Software improve patient experience directly or indirectly? There are three key areas of consideration.

1. Efficient operations

From a processes point of view, a medical practice can be run a lot more easily with the help of the software. It provides a complete picture of the practice for easy understanding. With the help of the software solution, appointments, reports, and tasks can now be tracked easily.

2. Effective record keeping

Manual record keeping takes up more space and is difficult to manage. With software, records are now easily searchable.

3. Productive billing process

Billing is the final and the most laborious task in a medical practice, mainly due to insurance confusions. PMS solves this by the computerized calculation of coverage by the company and the money owed by patients in a matter of seconds.

This kind of a centralised method is a lot more easier to run a medical practice. Providing empathetic patient treatment should be the concern of a medical practice and it shouldn’t be bogged down by the complexities of everyday administration. PMS can help you with just that.

I hope this article was useful for you to learn more about how medical practice management software can improve patient experience. If you have any doubts regarding the topic, let us know through the comments and we will be glad to help you out. If you have any suggestions regarding how we can improve the article, let us know them through the comments as well for us to improve.

About author

I work for WideInfo and I love writing on my blog every day with huge new information to help my readers. Fashion is my hobby and eating food is my life. Social Media is my blood to connect my family and friends.
Related posts

Can You Recover From DVT Without Medication?


The Use of Nolvadex (Tamoxifen) in Bodybuilding


Smoking Cannabis Vs Vaping: Hidden Advantages and Differences You Need to Know


Check out the facilities offered by Best maternity hospital in Bangalore

Sign up for our newsletter and stay informed !