Customers’ dissatisfaction with online experiences is poor customer service. Many companies have been trying to deliver a great experience by making their websites accessible and easy to navigate. But they have failed miserably in doing so. The most important thing that can help your company make its website more user-friendly is to provide better customer service.
I’ll share some of my best tips for delivering exceptional customer service to customers on WordPress sites. I’ll start by sharing my story about when I first started providing excellent customer service to customers on WordPress.
And I’ll then share some of the strategies I used to deliver exceptional customer service. If you run a WordPress website, you can easily use some techniques to improve your customer service.
Every business owner has heard the saying, “Customer service is king,” and I’m here to tell you it’s true! I believe it’s more important today than ever because it’s not just your business that will be affected if you don’t deliver exceptional customer service.
Your customers’ opinions and reviews of your business will be the determining factor in whether or not they recommend you to others. They’ll also determine whether or not they’ll do business with you again.
Use of Live Chat Plugins
I’ve personally used live chat plugins for years. They are a powerful tool that you can use to provide exceptional customer service to your customers. Live chat is the best way to communicate with customers and can be done in various ways. You can use a live chat plugin to add a live chat widget to your website.
You can also use a live chat plugin to provide a live chat window allowing customers to communicate directly with you. Or, you can use a live chat plugin to give a customer a phone number or email address so they can speak with a real person. Regardless of how you choose to use live chat, there are several benefits that you should consider before you implement it.
The most important thing to remember is that “chat is not social.” When using live chat, you’re not chatting with your customers; you’re talking to your site’s robots. It would help if you did more than chat with your customers to build a good relationship with them.
Automating Support with Bots
I was on a call with a client, and he asked me if there was any way to automate support. I thought to myself. If we can automate our emails, why can’t we automate our support? I explained how we could use the WordPress REST API to build a bot that would handle the email part of his requests. I explained that it would be as easy as having him type the request into an email and hit “Send”. The bot would then parse the request and send back an automated response, and this would all be done using only a few lines of code.
Provide Comprehensive Knowledge Base
The knowledge base is among the most powerful tools to build visitor trust. It should be the first thing people see when they visit your website, and it should provide answers to common questions.
The best way to do this is to make a well-written, comprehensive, and easy-to-use knowledge base. If you’ve ever wondered what a good knowledge base looks like, check out our example below. It’s simple, but it’s not just an average knowledge base. It’s comprehensive, and it provides answers to common questions.
Personalize Customer Interactions
I want to share my story about delivering exceptional customer service on a WordPress site. I started as a web developer in 2000 and have provided customer support for 15 years. My first job was working at an agency, which taught me the importance of good communication and understanding customers. After a while, I started supporting an IT company, which allowed me to learn more technical things.
It wasn’t until 2010 that I found my way to WordPress. At the time, I was working at a technology company and noticed a high demand for WordPress sites. I saw a huge opportunity to grow my skillset, so I quit my job and became a WordPress developer.
I was working at a large e-commerce company, where I got to experience what it’s like to be a part of a large team. I also started getting more in-depth training on the platform.
At the end of 2016, I left my full-time job and became a freelance developer. I could continue getting more experience and training on the platform, and it’s all paid off.
I’ve never regretted my decision to start a freelancing business. While it can be stressful at times, the flexibility of the schedule is liberating.
Since I started, I’ve created several websites and products for small businesses and helped hundreds of companies solve their problems. While working at an agency, I learned the importance of communication and empathy, making me a better customer support agent. I’ll share the main steps I use to help customers every day.
Frequently Asked Questions Customer Service
Q: How can a company make sure they have excellent customer service?
A: A company can use technology to its fullest potential to ensure customer service is delivered most efficiently. It’s important to offer a great experience for customers online and offline, but also keep in mind that the company’s brand image is just as important as delivering excellent customer service.
Q: Why is customer service important?
A: Customer service is important because the customer is the company’s biggest asset. A happy customer is a repeat customer, and repeat customers drive revenue.
Top Myths About Customer Service
- I will have to spend a lot of money on the service.
- I don’t want my website to be so busy that it looks like a big advertisement.
- I can’t find a good, inexpensive theme.
- I don’t need any help. I’m just a normal person, and I do this myself.
Conclusion
When I first started freelancing, I thought it would be easy. But I quickly realized that getting ahead takes more than being a good writer. I had to be strategic about where I pitched, how I promoted my work, and what I promised my clients. After a few years of trial and error, I learned the important lessons that helped me build my successful business.
