Real-time performance monitoring can be utilized in a number of different ways. You will be able to track your digital services as well as your employee performance. It is important that you understand what the benefits of real-time performance monitoring are and how this will be beneficial to your business.
The Real-Time Statistics
The primary benefit of real-time performance monitoring over delayed performance monitoring is the statistics that you get. With real-time monitoring, you will be able to determine what is happening at any moment in your business. Of course, the value of these statistics will vary depending on what you are using the real-time performance monitoring on.
If you are using the performance monitoring for the call center in your business, you will be able to determine patterns across multiple dashboard components. You will also be able to get high-level results which can be drilled down in various ways. You can also see which agents at any one time are not handling the same call volumes as others which can help you determine productivity.
If you are using the performance monitoring for an asset such as server network, you will be able to determine if there are any issues at peak times. You will also be able to better determine maintenance issues which have to be dealt with quickly. You can also find out when peak supply and demand times are and what happens to the system during these times.
While it is possible to get this information from delayed monitoring, it does not provide the same benefits for your business. When you have this information in real-time, you can take real-time action to circumvent any problems. Additionally, with delayed performance monitoring, you will have to ensure that the monitoring system is tracking performance at the right intervals to get the data that your business needs.
Enhancing The Customer Experience
All businesses need to ensure that their customer experience is the best possible. This can often be hard to enhance when you are using outdated statistics and performance data. Real-time performance monitoring will provide you with the information that you need to take action and ensure that your customers have a good experience.
Real-time performance monitoring will provide you with information regarding when your customer usage at a peak. This could be when your website is getting the most traffic or when you get the highest number of calls to your business. Consumption patterns can also be used to determine user behavior and determine what you can do to optimize this.
With real-time performance monitoring, you will be able to determine when there are any bottlenecks in your customer experience. There are some companies that see seasonal peaks and real-time monitoring can help you determine what steps you need to take to ensure that your business operates effectively. You will then be able to see if the steps you have taken are actually helping your business.
Improving Your Operational Efficiency
Analyzing your operating efficiency is important and will help future-proof your business. Real-time monitoring will provide you with all of the statistics that you need to ensure that your business is operating in an efficient manner. You will also be able to determine where the operational deficiencies are and form an action plan to remedy this.
Real-time monitoring dashboards will help you determine the effect of different actions in your business. An example of this will be one department using a piece of software which is bloating and slowing down the entire network. With real-time monitoring, you will be able to isolate when the slowing down of the network occurs and you will be able to see which software packages are being used.
This can help you eliminate antiquated software which is no longer viable for your business. You will also be able to determine which packages will need to be updated to ensure that they do not have a knock-on effect for the rest of the business. If there are major issues being caused by the packages, you will be able to work with your staff to determine where the problem is by shutting down different packages and checking the real-time statistics.
It is important to note that delayed monitoring will be able to help with this to a certain extent. The primary issue you will have with the use of delayed monitoring is the fact that isolating the problem could be harder. You will not be able to actively shut down programs to find the problem which will increase the amount of time that you spend making the business more efficient.
When it comes to operational efficiency, you will also be able to allocate resources better when you use real-time monitoring. With this, you will be able to see when there is a section of your business that requires more resources at a peak time. You will also be able to determine where you can take these resources from without causing any issues.
Enhance Your Productivity
A lot of people do not realize that real-time performance monitoring will actually help you enhance the productivity of your business, particularly your employees. When you are able to track the real-time productivity of your employees, you will be able to determine when there are problems. You can also take active steps to boost the productivity when there is a visible dip.
This is particularly important if you have a business that is fully customer facing such as a call center. In these businesses, you need to ensure that your customers are always getting the best service and that your employees are being productive. Real-time monitoring will help you determine who is not productive at any given time and provide you with the knowledge of when there is generally low productivity.
There are many reasons why real-time performance monitoring is beneficial. The benefits that you get from real-time monitoring will vary depending on what you are using the monitoring for. The benefits of employee monitoring will be different from system monitoring and you need to consider this.