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Home / Finance / Did Samsung really beat Apple in J.D. Power’s overall satisfaction?

Did Samsung really beat Apple in J.D. Power’s overall satisfaction?

A look at J.D. Power's rankings.

A have a look at J.D. power’s rankings.

Did J.D. energy mistakenly give its high purchaser pleasure nod to Samsung instead of Apple?

The company on Thursday announced that Apple had come in 2d place at the back of Samsung in its client study on tablet satisfaction. Apple’s iPad scored 833 factors out of 1,000 in tablet delight, whereas Samsung topped that at 835.

No longer noticeably, a lot has been made about Samsung’s capacity to prime Apple. But as Fortune stated on Friday, Samsung’s win would not essentially add up.

In a secondary table J.D. energy failed to provide with its press unencumbered, it confirmed rankings across a number of key measures — efficiency, ease of use, physical design, pill features, and cost. Those metrics had been then used to resolve overall pride. According to J.D. energy, it measures delight via this metric: efficiency (26 %); ease of operation (22 %); styling and design (19 p.c); options (17 percent); and price (sixteen p.c).

In line with J.D. energy’s rankings throughout those categories, the iPad beat out Samsung on efficiency, ease of use, physical design, and tablet options. Samsung gained on cost — the smallest element relating to weighting. On condition that, it could appear that Apple actually topped Samsung in total delight.

That said, J.D. energy’s scores on these categories are imprecise. From performance to value, the company’s scoring legend shows most effective colored balls to symbolize ratings. These ratings range from “among the finest” to “the remainder.”